CrazyTower Privacy Policy

At CrazyTower, we respect your privacy and are fully committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit crazytower.com, register an account, use the CrazyTower app, or otherwise interact with our services. By using our platform, you agree to the practices described below.

Information We Collect

When you complete CrazyTower register procedures or use our services, we collect several categories of information to operate our platform, verify your identity, and comply with our licensing obligations under Curaçao 365/JAZ.

• We collect registration details such as your name, date of birth, email address, phone number, and residential address when you create an account.
• We gather payment information, including deposit and withdrawal history, when you use our CrazyTower deposit and CrazyTower withdrawal features through cards, e-wallets, or cryptocurrencies.
• We record your gaming activity, including which CrazyTower slots, live casino, sportsbook, and table games you play, your wagers, and your results.
• We log technical data such as your IP address, browser type, device information, and login timestamps whenever you access our CrazyTower login or CrazyTower casino login pages.
• We may collect communications you send us through email or LiveChat when you contact our support team.

How We Use Your Information

We use the information we collect for legitimate business purposes connected to operating our casino and sports betting services responsibly and securely.

• We use your data to verify your identity and age, in line with responsible gambling and anti-fraud requirements.
• We process your information to manage deposits, withdrawals, and to facilitate every CrazyTower casino bonus, CrazyTower no deposit bonus, or CrazyTower free spins offer you claim.
• We analyse your gaming patterns to personalise promotions, including VIP Elite Society rewards, Challenges, Collections, and Tournaments.
• We use your contact details to send you updates about a CrazyTower promo code, CrazyTower bonus code, or other marketing communications, where you have consented to receive them.
• We rely on your data to detect suspicious activity, prevent money laundering, and maintain the integrity of our platform.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience across our desktop site and CrazyTower app. Cookies help us remember your preferences, keep you securely logged in, and understand how you use our CrazyTower casino app or browser-based platform. You can manage cookie settings through your browser, though disabling certain cookies may affect the functionality of our services.

Types of Cookies We Use

• Essential cookies that allow you to log in securely and navigate our site.
• Performance cookies that help us understand how visitors interact with our games and pages.
• Marketing cookies that help us tailor bonus offers relevant to your interests.

Sharing Your Information

We do not sell your personal data. However, we may share your information with trusted third parties where necessary to operate our services.

• We share data with payment processors to complete transactions related to your CrazyTower deposit or CrazyTower withdrawal requests.
• We work with identity verification providers to confirm your eligibility to play, in accordance with our licensing conditions.
• We may disclose information to regulatory authorities, law enforcement, or auditors when legally required.
• We engage software and game providers who require limited data access to deliver our CrazyTower slots, CrazyTower live casino, and sportsbook content.

Data Security

We take data security seriously and implement industry-standard measures to protect your information from unauthorised access, alteration, disclosure, or destruction. Our systems use encryption technology to protect sensitive information such as payment details and personal identifiers. While we strive to protect your data, no method of transmission over the internet is completely secure, and we encourage you to use strong passwords and keep your login credentials confidential when accessing your account through CrazyTower login or CrazyTower casino login portals.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including regulatory, accounting, and reporting requirements. When we no longer need your data for these purposes, we securely delete or anonymise it, unless we are legally obligated to retain it for a longer period.

Your Rights

We recognise your rights regarding the personal data we hold about you. Depending on your jurisdiction, you may have the following rights:

• You have the right to request access to the personal data we hold about you.
• You may ask us to correct any inaccurate or incomplete information.
• You can request that we delete your data, subject to our legal and regulatory obligations.
• You may object to or restrict certain processing activities, including marketing communications.
• You can withdraw your consent at any time where processing is based on consent.

To exercise any of these rights, please contact our support team at support@crazytower.com, and we will respond to your request within a reasonable timeframe.

Restricted Territories and Compliance

We do not offer our services to residents of restricted jurisdictions, including but not limited to the United Kingdom, United States, Netherlands, Sweden, and other listed territories. We collect and verify location and identity data to ensure compliance with these restrictions and with the terms of our Curaçao 365/JAZ license.

Children's Privacy

Our services are intended solely for individuals who are at least 18 years old or the legal age of majority in their jurisdiction. We do not knowingly collect personal data from minors. If we discover that we have inadvertently collected data from someone under the legal age, we will take immediate steps to delete that information.

Third-Party Links

Our platform may contain links to third-party websites, including payment providers or promotional partners. We are not responsible for the privacy practices of these third parties, and we encourage you to review their privacy policies before submitting any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post any updates on this page, and significant changes will be communicated to you through email or a notice on our platform. We encourage you to review this policy periodically to stay informed about how we protect your data.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact our dedicated support team via LiveChat, available 24/7, or by emailing support@crazytower.com. We are committed to addressing your concerns promptly and transparently.